Cancellation Policy
At Lavish Luxe, your time and ours are valuable. To ensure we can accommodate all of our clients and respect everyone’s schedules, please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Late Arrivals
If you are more than 15 minutes late, please note that your appointment may need to be rescheduled or shortened.
Clients who frequently cancel last minute or no-show may be required to prepay for future appointments or may no longer be accepted as a client.
We understand that emergencies happen, and we’ll always do our best to be understanding and flexible. We appreciate your cooperation and support in helping our business run smoothly.
Guest Policy
To ensure a calm, safe, and focused environment for both clients and stylists, we kindly ask that you follow our guest policy during your visit.
Limited Seating: Due to space limitations, we kindly ask that you do not bring additional guests to your appointment unless necessary for transportation.
One Guest Maximum: If you must bring someone with you, please limit it to one guest.
Children: for safety reasons, children are only permitted if they have a scheduled appointment. otherwise, we kindly ask that you make childcare arrangements prior to your visit.
This policy helps us maintain a peaceful and professional atmosphere for everyone in the salon.
We appreciate your understanding and cooperation.
Appointment Reminder
Please read carefully on these important appointment reminders.
Confirmation: Please be sure to double check your appointment date and time when booking or receiving email reminders. It is important that you arrive on the correct day and at the correct time to avoid any confliction and missed or late appointments.
Check your calendar
Review your email confirmation
set a reminder if needed
Arriving on the wrong day or time affects both your service and the rest of the schedule. If you’re ever unsure about your appointment, please feel free contact me. I’ll be happy to confirm it for you!
Thank you for your understanding and respecting the booking process.
Early Arrival
To ensure the best experience for all clients and to keep the schedule running smoothly, we kindly ask that you follow these guidelines when arriving early to your appointment.
Please arrive no more than five minutes early.
avoid arriving 10-15 minutes early, as the space may not be ready, and I may still be with another client.
If you happen to arrive early, you are welcome to wait in your car or in the designated waiting area if the space has not reached its limited seating capacity.
This helps maintain a relaxing, private experience for everyone.
Thank you for your cooperation and respect for my time and other appointments!
Refund Policy
Thank you so much for trusting me with your hair, I truly appreciate your support. My goal is always to make sure you leave feeling confident, comfortable, and loving your look. Because each service is customized and takes dedicated time, I have a few simple policies to keep things smooth for both of us.
1. No Refunds on Completed Services
All services are non-refundable. Hair services require time, expertise, and customized application, and therefore cannot be reversed once completed.
2. Satisfaction Guarantee & Adjustments
If you are not satisfied with your service, please contact us within 7 days of your appointment. We are happy to offer a complimentary adjustment to address your concerns. Adjustments may include minor corrections to the original service but do not cover major changes or entirely new styles.
Please note:
· Adjustments are limited to reasonable modifications of the original service discussed during consultation
· Requests for a completely different style, color, or major change will be treated as a new appointment and charged accordingly
· Any adjustments are void if your hair has been altered by another stylist or through at-home treatments after your appointment
3. Chemical Services Disclaimer
Results from color, lightening, or chemical treatments vary based on previous color history, hair condition, and maintenance. While I strive to achieve your desired look, exact results cannot be guaranteed.
By booking an appointment, you agree to these policies. Thank you again for your trust and support, it truly means a lot!